User Modifiable
The following limits can be configured from within the Auto211 automated ANI loading system, or by contacting an Auto211 representative:
- Lock exempt
Remove locking features on an ANI or complete site on a permanent basis or from 1-4 weeks. Lock exempt status will remove call completion limits and locks; care should be used to avoid excessive abuse.
- Full lock
The vendor can access the system and apply a full lock on a site which may be generating too many tickets or for any other reason. A full lock can be applied permanently or for 1-4 weeks.
- Partial lock
Allows the vendor to remove the call completion feature and only allow trouble ticket and refund for an ANI or site; also, permanently or from 1-4 weeks.
- Modify weekly courtesy call limit
The default courtesy call completion limit per site is set at 3 per week. Once this limit is reached, the site goes into a partial lock mode allowing trouble ticket and refunds only for a one week "probation" period. The user can modify the amount of calls per ANI or site per week to any amount desired.
- Email confirmation
All modifications generate an email confirmation to the vendor and the master with the specific information about the change made.
- Verify ANI status
The vendor can verify if an ANI has been loaded into the Auto211 system.
- Custom greeting
Callers will hear the name of your company when they call for Refund & Repair Services. A custom greeting is a standard option at no extra cost.